Frequently Asked Questions (FAQs)
Do you have any tips or strategy advice you can offer a first time participant?
Absolutely! Be sure you check out our Strategy & Tips page.
Can I have your league emails go to a second email address?
Yes! You can enter a secondary email address for all communications from the website including weekly lineup reminders, weekly results, missing lineup reminders, and other emails sent by the league commissioner. This setting is called the "CC Email" and is great option for participants who share a team or simply want all website emails sent to a second email address (e.g. work and home). It is important to note that only the primary email address can be used as the login Id and users CANNOT login within the secondary "CC Email" address. You can add a "CC Email" address to your profile by clicking on the My Profile link at the bottom of each page. If you are playing in multiple PTFG leagues, your "CC Email" can be different for each league. As a result, it must set it in each league. This makes it possible to share a team in one league, but not another.
When are the weekly results posted?
The results are posted shortly after the golfer earnings are made available for each tournament. This is usually late Sunday evening. Participants can elect to be notified by e-mail once their league results have been posted.
What happens if I can't login or access the site due a problem at my end?
If you are unable to submit your lineup via the site for whatever reason (can't access site, forgot password, etc.), you may submit your lineup via e-mail. However, any lineup submitted via e-mail must have a timestamp prior to the lineup deadline or it will not be accepted. Any lineups received via e-mail will be entered in the system by the commissioner as soon possible. Participants should submit their lineup via e-mail to Commissioner@pause.ProTourFantasyGolf.com.
How do I know my lineup has been received by the system?
There are 3 ways you can confirm your lineup was received by the system:
1) Check the Results page which you should be forwarded to upon submitting your lineup, or
2) Check for a confirmation e-mail, or
3) Check the Lineup page (i.e. go back to it)
On the Results page, you can always see your lineup but no one else's until the lineup deadline passes. You can determine if someone else has submitted their starting lineup because you'll see "-- XXXXXXXX --" for each starting golfer. However, you don't get this indication for Sat / Sun subs as it is considered strategically revealing.
Can I change my golfer selections after I submit them?
Yes, you can change your pick(s) as many times as you'd like as long as it's before the lineup deadline. Each time you submit a lineup, you'll get an e-mail confirming your selection(s).
Is there anything I can do to see the lineup deadline times in my own time zone?
Yes, you can configure your preferred time zone by clicking on the "My Profile" link at the bottom of each page (after you login). Selecting your time zone will cause the lineup deadline times to be displayed in your local time on the Lineup page as well as in the weekly lineup e-mail reminders.
I'm not receiving lineup confirmation e-mails or any other league e-mails.
First make sure you haven't disabled "Email Reminders" via the "My Profile" link at the bottom of each page. Second, check your spam folder to make sure our e-mails aren't going there. If they are, make sure you've added PTFG System
to your address book and safe sender list. For help on updating your safe sender list, you can check out ExactTarget’s insightful instructions. Lastly, it is best to use a personal email as your primary email address as some professional emails and office servers may block our mailings.
How come the lineup drop-downs include all golfers instead of just those playing in the upcoming tournament?
We don't have the ability to get real-time updates on who is and who isn't playing a tournament. Plus, golfers withdraw and get added to tournaments at the very last minute. Therefore, we've put this onus on each participant and suggest they always check various Internet sources to determine who's playing each week (e.g. tournament website, golfer news, Vegas odds, etc). We've actually made this very easy by providing you with links to many of the best sites on our Resources page. There is also a "Check Field" button on the Lineup page which will take you straight to the player field listing for the upcoming tournament. Usually you'll find this page to be the most current resource of any, so it's always worth double-checking. For some reason, if you don't see a golfer's name in the lineup drop-down, just send us an e-mail and we'll get him added as soon as possible. If it's close to the lineup deadline time, just pick any golfer as a proxy and send us an email indicating the new golfer you wanted to use. We must receive your e-mail prior to the lineup deadline time.
How do I change my password?
Simply click on the My Profile link at the bottom of each page after logging in. You can also click on your user name in the upper right-hand corner to access your profile settings. From there, click on the Change Password link below the Schedule tab.
Where can I find the answers to other questions?
Be sure to check our Rules and Terms & Conditions pages. That's where the answers to many more questions can be found. If you don't see your answer there, then drop us an e-mail and we'll be sure to get back to you.